Quality management is a complex task that starts at the top level management level and is evaluated by each customer. PDQM helps to implement modern quality standard that do not hinder the efficiency and brigs real improvement.

Quality management and improvement

Several standards have been established to define how to manage the quality. The most common standard is the ISO 9001 general standard. However, it is extended by many branch-specific standards like CMMI, Automotive SPICE, e-TOM etc. that provides more concrete recommendations about the process and quality management.

PDQM helps companies in the service sector with the standard application and process implement. We help to implement both the general standards ISO 9001, ISO 20000, ISO 27000 as well as specific standards like ITIL, Automotive SPICE. We also help support with the implementation of the accountability standards SOX and Basel II.

PDQM also adopts and implements modern standards of the quality and efficiency management - SixSigma, TQM and Balance Scorecards / KPI.

Why improve quality with PDQM

Although our experts have profound knowledge and experience with the quality standards, we always keep in mind the needs of a business. We implement the standards in the way that improve the efficiency and to not hinder the business run

The steps of the quality improvement

PDQM supports you during all steps of the quality improvement:

• Gap analysis of the current situation
• Quality improvement project definition
• Project management
• Implementation of new processes and control tasks
• Complete process documentation
• Staff training
• Continuous improvement and internal audits
• Preparation for the external assessment

PDQM has experience, knowledge and many process assets like templates and exemplary documentation that speed up and reduce the cost the process of quality improvement.

Call us for more information. Build up efficient quality system that conform modern standards and attracts your customer.