"We've found that 80% organisation process changes failed because the organisation had not understood the impacts." (Sandy Carter, IBM)

Process improvement

Only microcompanies can behave without the internal processes. And no one can work by the same way for a long period. The process improvement and alignment with the business needs is a necessity that accompany all organizations.

There are several risks of the process changes that might cause that the company behaves after the change even worse than before. On the other hand many excellent experiences and standards have been published that helps you direct the changes in the best way. PDQM know well both - the best practices as well as risks of the process changes.

What PDQM does for you

We have experience with all steps of the process improvement

• GAP analysis that unveil bottlenecks, inefficiencies, risks and time or resource wastes
• Quality and process standards that helps to adopt best practices
• Metrics and measurements that enable the processes monitoring
• Workflow automation tools
• Management of the process change
• Quality improvement approach
• Staff training

Beyond processes

PDQM understand the company as a complex behave organism where each part is only a piece that should cooperate with all others parts. Our process improvement work encompasses team development, strategy definition or alignment and working environment improvement to motivate all people.