Audit of the Service Quality - QoS audit

Quality of services is a critical issue not only for the service organization but for almost all enterprises and governmental organizations. All organizations provides some services and current clients are very sensitive to non complete information, deliverables or even misunderstanding about their orders.

Our gap analysis of the quality of services checks all kinds of common misunderstandings about service definition, preparation and realization. The audit checks internal communication about the services, its management and perception by customers. We are provision the experience that most common reason for service inadequacy is because of communication between the company, client, management and operating clerks/experts.

Service improvement

 After the audit we are able to propose internal improvement or re-definition of the services according to the real customer needs. If necessary we are able to propose process reengineering to provide services more effectively and in first-rate quality.